Privacy Policy

1. Introduction

Zhorviq ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered lead management and chatbot services for estate agents.

2. Information We Collect

We may collect the following types of information:

• Contact Information: Name, email address, phone number, and business details when you sign up for our services.
• Lead Data: Information about leads captured through your website forms, including names, contact details, property interests, and enquiry messages.
• Usage Data: Information about how you interact with our services, including chat logs, dashboard activity, and feature usage.
• Technical Data: IP addresses, browser types, device information, and cookies to improve service performance.

3. How We Use Your Information

We use the collected information to:

• Provide and maintain our AI chatbot and lead management services
• Process and respond to lead enquiries on your behalf
• Send you notifications about new leads and system updates
• Improve and personalise our services
• Communicate with you about your account and our services
• Comply with legal obligations

4. Data Sharing

We do not sell your personal data. We may share information with trusted third-party service providers who assist us in operating our services (such as hosting providers and email services), but only to the extent necessary and under strict confidentiality agreements.

5. Data Security

We implement industry-standard security measures to protect your data, including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide our services. You may request deletion of your data at any time by contacting us.

7. Your Rights (UK GDPR)

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time

8. Cookies

Our website uses cookies to enhance your browsing experience. You can control cookie settings through your browser. Essential cookies are required for the service to function properly.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at:

Email: [email protected]

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date.